Here are five ways we can help you.
When a company buys ERP software, the aftermath can be complicated. The transferring of data onto the ERP system takes time and so does learning a new system. This is why Phoenix Systems has such powerful customer support. Here are five ways that Phoenix Systems is there for you after you buy your subscription.
1. ERP Customer Support
Phoenix Systems has multiple different methods of contact available, including:
- Telephone
- Web-based
- On-site (when permitted)
Whatever you need, Phoenix Systems is here to help. And with the rise of Zoom and other video-conferencing technology, Phoenix Systems is right there with all other top-brands at the pinnacle of video-conference innovation.
2. A Dedicated ERP Account Manager
Phoenix Systems' account managers are unique in that they come from a services background. Their knowledge is always at your disposal for the best possible advice on seeing the optimal return on your investment. With each dedicated customer account manager, personalization and customer satisfaction are our first priority.
3. A reliable, tested ERP Methodology
Our methodology has spent twenty-five years being innovated to the highest standard that we maintain today. As we incorporate new approaches, such as the Project Management Book of Knowledge (PMBOK) and SYSPRO's Process Modeling module, we are always analyzing what aspects of these new tools are most helpful to the consumer. We incorporate the best of all newly developed software into one strategy for the utmost success.
Not only are we aware that a reliable methodology is key to the successful integration of an ERP into the workplace, but we are also aware that all companies are not built the same. We are always looking to adjust our methodology to match the project and customer needs without compromising the project.
As our methodology is rolled out for your company, the continued upkeep will ensure continued success.
4. Unique Care
As the company transitions to a new system, we meet any anxiety within the transition with knowledge, confidence, honesty, and integrity. Your success is our success, and we are here to help with any additional issues before, during, and long after the setup of your ERP solution.
5. Providing Security, Performance and Growth for
your Company
As Phoenix Systems has been supporting customer operations for over 40 years, we use AssurITy Technical services, a program designed to meet the needs of the market in Security, Performance and Growth. AssurITy allows you to maintain awareness of the location of your assets, that they are performing at optimum levels and that they are secure. AssurITy Technical services is a major contributor to productivity and efficiency and makes certain that your IT systems keep up as the company continues to grow.
Phoenix Systems keeps in close communication with each client long after the installation of their ERP software to keep the client informed of changes in technology and how the customer can capitalize on those changes. Working closely with our clients is the key to success on both sides. Your success is our success, and solving problems is what we are here for.
